Skip to content

Help & support

Sortis Support

Stuck somewhere? Found a bug? Want a feature? Start with the FAQs below, and if you don't find your answer, send a note. Every email reaches a real person.

FAQ

Common questions

The quickest way to find an answer.

  • How do I get started?
  • How do I prove a draw was fair?
  • What does "Publish hash before drawing" do?
  • Can I back up or export my pools and history?
  • Can I share a pool with someone?
  • Can I verify a draw by scanning it?
  • Can I copy a pool, or start from a ready-made one?
  • Can I keep two people on different teams?
  • Can Sortis read the result out loud?
  • Can I make the wheel spin faster or longer?
  • Will my screen go to sleep during a draw?
  • Do I need to create an account?
  • What's the tip jar, and do I have to use it?
  • My raffle or wheel ran out of names. What happened?
  • What devices does Sortis support?

Contact

Still need help?

Send a note and the same person who builds Sortis will read it. Mentioning your device, OS version, and Sortis version (Settings → About) helps us debug quickly.

Submitting opens your email app with the message pre-filled. We never receive form data unless you actually send the email from there.

See also our policies for Sortis.