Help & support
Sortis Support
Stuck somewhere? Found a bug? Want a feature? Start with the FAQs below, and if you don't find your answer, send a note. Every email reaches a real person.
FAQ
Common questions
The quickest way to find an answer.
How do I get started?
Open Sortis and pick a mode from the Draw tab: Wheel, Dice, Coin, Teams, Raffle, Order, or Numbers. Dice, Coin and Numbers work straight away. Wheel, Teams, Raffle and Order draw from a pool: a saved list you make once in the Pools tab (or start from a template, or import from a friend's code) and reuse in any mode.
How do I prove a draw was fair?
Every draw leaves proof. On a result screen, tap Verify this draw, or Share proof to send its share code to someone else. They can paste that code into Verify in their own copy of Sortis, and it re-runs the draw from its seed to confirm the result matches exactly.
What does "Publish hash before drawing" do?
It commits to the outcome before it happens. Sortis shows you a hash to publish anywhere public (a group chat, a stream, a post) before you tap draw. Afterward, revealing the seed proves the result matches the hash you already published, so it couldn't have been picked after the fact.
You can make this the default under Settings › Draw behaviour.
Can I back up or export my pools and history?
Yes. Everything lives only on your device, so export exists for exactly this reason. Go to Settings › Data to export your pools or your draw history as CSV files, and import pools back in from a file on a new device.
Can I share a pool with someone?
Yes. Open the pool and tap Share pool, then Share code: it sends the QR code as a picture together with the code. On the other phone, go to Pools › Import a shared pool and tap Scan QR code (or paste the code, or pick a screenshot of the QR); they get exactly the same list.
Can I verify a draw by scanning it?
Yes. Open Verify and tap Scan QR code, then point the camera at the QR on a share card. You can also paste the share code or import a screenshot.
Can I copy a pool, or start from a ready-made one?
Yes. Open a pool and tap Duplicate pool to make a copy you can edit (handy for “Class 3A” and “Class 3B”). When you create a new pool, you can also start from a template: Yes / No / Maybe, Rock, paper, scissors, Days of the week, What's for dinner?, or Numbers 1–30.
Can I keep two people on different teams?
Yes. In Teams, open Keep apart and tap two names to add a pair. People in a pair always end up on different teams, and the draw is still random and still verifiable. If the pairs can't all be kept apart with that many teams, Sortis tells you before you split.
Can Sortis read the result out loud?
Yes. Turn on Settings › Read results aloud. Each result is spoken as it's revealed, in the app's language, using your phone's built-in voice.
Can I make the wheel spin faster or longer?
Yes. Settings › Wheel spin length offers Quick, Normal and Long. It changes only the animation: the result is decided before the wheel starts moving.
Will my screen go to sleep during a draw?
No. Sortis keeps the screen on while you're on a draw or a result, so a phone propped up for the room stays lit, and lets it sleep again when you leave.
Do I need to create an account?
No. Sortis has no sign-up and no login. There's nothing to delete either: uninstalling the app removes every pool, entry, draw record, and setting, because none of it ever left your device.
What's the tip jar, and do I have to use it?
It's entirely optional. Sortis is free with every feature unlocked from the start. If you want to support the app, Settings › Support Sortis › Leave a tip offers a small, medium, or large one-time tip. It doesn't unlock anything, because there's nothing left to unlock.
My raffle or wheel ran out of names. What happened?
A “no repeat” draw removes each winner so they can't be picked again. On the Wheel, tap Put everyone back; in a Raffle, tap Reset raffle.
What devices does Sortis support?
iPhone running iOS 16 or later, and Android phones running Android 7.0or later. Sortis doesn't need an internet connection for any draw, pool, history, or verify feature: it works fully offline.
Contact
Still need help?
Send a note and the same person who builds Sortis will read it. Mentioning your device, OS version, and Sortis version (Settings → About) helps us debug quickly.
Response time
I typically respond within 48 hours, weekdays.
See also our policies for Sortis.